Frequently asked questions
Quick answers about shipping, payment, tracking and your account.
How do I send a package?
Pick your origin, destination and weight on the home page, compare carriers, fill in the sender and recipient, choose insurance, pay, and print the label. The whole flow is online.
What is shipping credit?
A prepaid balance you top up in advance. It lets you pay for shipments in one click, earns cashback per shipment, and gives you one consolidated invoice.
Which carriers can I choose?
PostNL, DPD, DHL and UPS, compared side by side on price and delivery time, with your negotiated discount applied automatically.
How do I track my shipment?
Open the shipment in your account, or use your tracking number. The app sends push updates when the status changes.
Can I send a package abroad?
Yes — set the destination country when you start a quote. We ship across the EU.
How does business (company) registration work?
Choose “Business” at sign-up and add your KVK and BTW. You get standard access immediately; once we review and approve, company admin tools and negotiated rates are unlocked by email.
Still need help?
Our support team is happy to assist.